Refund policy
At edelkrone, we want you to be completely happy with your purchase and for your shopping experience to be smooth and transparent. Below, you will find clear answers to common questions regarding our shipping, return, and cancellation policies.
Please note: By placing an order, you agree to the terms outlined below in accordance with Consumer Protection Law No. 6502 and Distance Contracts Regulation.
1. Returns & Refunds
Can I return a product if I change my mind? Yes. We offer a hassle-free 30-day return policy. You have the right to withdraw from the contract within 30 days of receiving your order, without giving any reason.
How do I start a return? (Important!) Before sending anything back, you must obtain authorization.
1. Contact Us: Email us at support@edelkrone.com to request a return.
2. Get Code: We will provide you with a Return Merchandise Authorization (RMA) code.
3. Ship: Ship the product back to us using this code.
⚠️ Critical Warning: Do not send any products back without an RMA code. Failure to obtain an RMA code prior to returning a product could result in severe customs delays and extra costs. Should this occur, we will be forced to absorb these costs by deducting the equivalent amount from your refund.
Refund Calculation & Non-Refundable Items (Important) When issuing a refund, please be aware of the following deductions:
● Customs Duties & Taxes (DDP Orders): If you paid for customs duties and taxes at checkout (Delivered Duty Paid), please note that these funds were used to clear the goods through customs and pay the necessary fees to authorities on your behalf. Since the product has been delivered and these official procedures are completed, these costs are non-refundable. Therefore, the amount paid for customs/taxes will be deducted from your total refund.
● Bundles & Promotional Discounts: If you purchased a set of items as a bundle to receive a discount and decide to return only part of that bundle (partial return), the bundle discount is no longer valid. The items you keep will be charged at their regular full price, and this price difference will be deducted from your refund.
● Return Shipping Costs: The buyer is responsible for return shipping costs. While we may initially handle the logistics to facilitate the return, this cost will be deducted from your final refund.
● Damages/Missing Parts: If the product is returned with lost parts, scratches, or damages due to misuse, we will deduct the cost of repair or value loss from your refund.
When will I get my refund? Once we receive your returned item and inspect it, we will process the refund within 10 days. The remaining funds (Total paid minus shipping, DDP/Customs expenses, discount adjustments, and any damage deductions) will typically be transferred to your bank within 14 days of our receipt.
2. Shipping & Delivery
Shipping Costs & Timeline
● Costs: Shipping charges are paid by the buyer and calculated at checkout.
● Timeline: We strive for speed. Legally, the maximum delivery period is 30 days. If we fail to deliver within this timeframe, you have the right to cancel the order for a full refund.
Damaged Packages Please inspect your package before accepting it. If you see dents, tears, or crushed packaging, do not accept the delivery from the cargo company. Ask for a damage report. By accepting the package, you acknowledge that it was received in good condition.
"Leave at Door" Policy If you choose a delivery option that allows the courier to leave the package at your door (without a signature), you assume full responsibility. We cannot offer reimbursement or compensation for lost, stolen, or damaged packages after they have been left at your address.
3. Payments & Cancellations
Payment Methods We use Shopify’s secure payment infrastructure. Accepted methods include major credit/debit cards, Apple Pay, Google Pay, and others displayed at checkout.
Cancellations
● Force Majeure: If unforeseen events prevent us from delivering on time, we will notify you. You can choose to wait or cancel.
● Refunds on Cancellation: If you cancel before delivery:
● Cash payments are refunded within 14 days.
● Credit card refunds are processed immediately by us but may take 2-3 weeks to appear on your statement depending on your bank.
Security & Fraud For your security, if a purchase is flagged as unauthorized or fraudulent (e.g., stolen credit card), we reserve the right to demand the immediate return of the product at our expense.
We appreciate your understanding and cooperation, and we are here to support you every step of the way.