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Our products are shipped from Ankara, Turkiye, where they are manufactured.

Visit our 'About Us' page to take a sneak peek at our state-of-the-art manufacturing facilities.

You can shop without dealing with customs procedures. Just select the DDP included shipping option at the checkout! And save big on your customs costs! Learn More

All orders above the free shipping limit get the free shipping option! Just check the cart page and you will find the free shipping limit displayed at the top. We also give the express shipping option when available. Please also note that our free shipping option generally does not include the express shipping option.

We ship on weekdays between 9:00 a.m. and 3:00 p.m. (GMT+3)

We understand the importance of receiving your purchases as soon as possible, and that is why we ship items in stock the same day.

For Express or Standard Shipping We use FedEX reliable delivery, ensuring that you receive your items in a timely manner.

Depending on your location, FedEX Express Worldwide shipping method will deliver within 3 to 6 business days. 

We are confident that you will be satisfied with our shipping service and we look forward to serving you soon.

Upon dispatch of your parcel, if the delivery options offered by the courier company include "delivery by leaving at the door" (or any such option that might result in the package being left at the door without a signature), it implies that the customer assumes responsibility for any and all loss or damage that might occur to the package after it has been left at the door. Any customer who consciously chooses this option accepts that our company will not be able to offer any reimbursement or compensation for potential loss or damage to their package.

Please read our complete refund policy for more information.

We have recently moved to a new e-commerce site, and as a result, your previous orders are no longer accessible from our new store. We apologize for any inconvenience this may cause you.

To access your previous orders, please use the appropriate link below depending on your order ID's prefix:

• For order IDs starting with #JP

• For order IDs starting with #GL

• For order IDs starting with #EU

• For order IDs starting with #US

Thank you for your understanding, and please do not hesitate to reach out to us if you have any questions or concerns.

If your shipment is delivered by the courier and is found to be damaged, you must report the damage to the courier and create a report. Additionally, you must provide us with pictures of the damage on the package and/or product within 3 business days. If your damaged shipment is not delivered in person, but left at your doorstep (which is a common delivery culture in the US), you must provide us with pictures of the damage on the package and/or product within 3 business days as well. It's important to take these steps promptly to ensure that we can assist you with the situation as efficiently as possible.

Please contact us right away on our Support Page! We'll get that missing item over to you ASAP!

If you have any tech issues, just tell us on our "Contact Us" page. We'll fix issues for free if they're covered by warranty. If they aren't, we offer a paid repair service.

If you bought your product straight from edelkrone.com, you qualify for insurance credit. This means you don't pay for parts, even if your problem isn't warranty-covered. Check out our "Lifetime Insurance" page for more info.

If your order has not yet shipped, we would be more than happy to help you add a product to your order and ship it together!

Please contact our outstanding customer support team with your order number, and we'll be more than glad to help!

If your order has not yet shipped, you may still be able to change the shipping address.

Please reach out to our Customer Service team by sending us a message, and we would be happy to assist you!

If your order has not shipped, please send us a message at support@edelkrone.com with a request to cancel your order. In your request, please provide your first and last name and your order number. A CRM Specialist will reach out to you as soon as possible to confirm the cancellation of your order. 

Check out our official resellers on our resellers page to find a shopping location near you.

Packages shipped to this address will not be accepted.

7901 4th St N Suite 17899 St. Petersburg, FL 33702

Manufacturer Company: Kadir Koymen Film Yapımı Sinema Ekipmanları Uretimi Ith. Ihr. A.S.

Address: Saray Mh. 64. Cd. No:33 06980 Kahramankazan Ankara TURKIYE

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SMS or WhatsApp: +90 534 855 8745