Reseller Terms

 

Last update: Jan 29, 2024

 

  1. We are pleased to offer you a 30% discount on all products on our website. 

  2. We do not impose a monthly or annual minimum purchase quota on our dealers, so you are free to order as much or as little as you need.

  3. We do not charge a shipping fee for any orders.

  4. For orders below $10,000, the reseller is responsible for paying any customs fees and will also have to follow the importing procedures themselves. For orders exceeding $10,000, we will ship your order using the DDP method for your convenience, and we will cover all customs duties. 

  5. After we mark their accounts as reseller, resellers can order and pay directly from edelkrone.com with the special reseller prices. Alternatively orders can be placed by sending an email to wholesale@edelkrone.com. Our price list is here.

  6. Our wire details are here.

  7. Wholesale orders are dispatched within 14 days from our factory in Türkiye.

  8. If the value of the demo products you currently have is less than 5% of your total orders in the last 12 months, you are eligible to request additional demo units to match this value. Furthermore, dealers requesting demo products are required to provide us with visual evidence of how these demo products are displayed. Failure to provide satisfactory visual evidence may result in these demo products being subsequently invoiced.

  9. We promise to supply the most current and effective descriptions, images, and videos on our website, and we welcome you to use the content on our website to promote our products.

  10. We respectfully ask that you refrain from offering edelkrone products at prices lower than those listed on our website.

  11. For products under warranty, we will solve the problem by choosing one of the following: calling the product in for free repair, sending parts for free, or sending a replacement product for free. We reserve the right to choose the most suitable solution from these options.

  12. For damaged products that are not covered by the warranty, we can repair the items in our factory in Türkiye. We can provide a quote which will include all shipping costs, customs duties in both ways, and the cost of parts. Furthermore, if the reseller or the customer can do the repair themselves, then we can also sell individual parts.

  13. We are offering you a price protection guarantee for products that have been in your stock for less than a month. If our product prices decrease, we will pay you the difference. If the product prices increase, we won't reflect any cost for the stock you have on hand.

  14. While we cannot promise regional exclusivity to any of our dealers, we will publish the full list of our resellers on our website. If your company is not listed on our resellers list, please send us an email at wholesale@edelkrone.com and request an update.

  15. We reserve the right to make changes to our terms and conditions anytime we see fit. We guarantee that we will always seek mutually beneficial terms, and our changes will always try to improve the benefits for both parties.

  16. We recognize that our dealers have the right to stop working with us at any time, without explanation. We value our cooperation with you and will continue to work with you as long as we believe it is beneficial for both parties. That being said, under no circumstances can we offer refunds we can only offer free after sales support for products protected under our warranty.

 

 

UPDATES

January 29, 2024

  • Terms updated regarding the eligibility for demo units and the requirement for visual evidence of product display.

January 10, 2024

  • The clarity of the terms related to after-sales technical support procedures has been improved.
  • We have corrected the information that our dealers can still shop from wholesale.edelkrone.com, as they can now make purchases from edelkrone.com.
  • Our promised shipping duration has been extended to 14 days from 7 days.

June 8, 2023

  • Our price list link has been updated. Our price now has product images included.

May 11, 2023

  • We are now offering price protection for products that have been in your stock for less than a month.

  • We've removed our requirement that the total value of the products that require after sales support must be at least $3000 in order for us to provide post-sales technical support for problematic products. Now, we will be responding to each of your needs on a case-by-case basis.

April 30, 2023

  • Our bank wire details are added for reference. 

  • Our price list link is added for reference.

  • We are now accepting both self service orders and manual purchase orders

 

April 26, 2023

  • We have provided further clarification regarding our procedures for handling warranty-covered faulty products, as well as repair requests not covered under warranty. (This is further changed May 11)

 

March 18, 2023

  • The $249 Fixed Wholesale Handling Fee has been eliminated.

  • The limit for Free Customs Duties (DDP Shipment) has been reduced to $10,000 from $15,000.

  • The wholesale.edelkrone.com catalog has been streamlined for easier product discovery and checkout.

  • We have streamlined our wholesale product list by eliminating maintenance kits, 3D printable products, soft cases, refurbished items, and older version clearance sale products. This decision was made to enhance the readability and comprehension of our pricing structure. It is important to note that the omitted items constituted an insignificant portion of our overall sales.