Reseller Terms
Last update: September 25, 2024
edelkrone Reseller Terms and Conditions
Discounts and Pricing
• Standard Discount: We are pleased to offer you a 30% discount on all products listed on our website. The shipment will commence 2 weeks after the completion of your payment.
• Price Protection Guarantee: We offer a price protection guarantee for products that have been in your stock for less than one month. If our product prices permanently decrease (temporary discount campaigns are excluded), we will refund you the difference between your purchase price and the new lower price. If the product prices increase, we will not charge you any additional amount for the stock you already have on hand.
• Minimum Advertised Price: We respectfully ask that you refrain from offering edelkrone products at prices lower than those listed on our website.
Ordering and Payment
• No Purchase Quotas: We do not impose a monthly or annual minimum purchase quota on our dealers; you are free to order as much or as little as you need.
• How to Order: Resellers can order and pay directly from edelkrone.com. Alternatively, orders can be placed by sending an email to wholesale@edelkrone.com.
- Price List: Our price list can be accessed here.
- Payment Details: Our bank wire details can be accessed here.
Shipping and Customs
• Free Shipping: We do not charge a shipping fee for any orders.
• Customs Fees: The reseller is responsible for paying any customs fees. Shipments are sent under the DAP (Delivered At Place) terms.
Demo Products
• Eligibility for Demo Units: If the value of the demo products you currently have is less than 5% of your total orders in the last 12 months, you are eligible to request additional demo units to match this value.
• Display Requirement: Dealers requesting demo products are required to provide us with visual evidence of how these demo products are displayed. Failure to provide satisfactory visual evidence may result in these demo products being subsequently invoiced.
Product Descriptions and Promotion
• Marketing Materials: We supply the most current and effective descriptions, images, and videos on our website. You are welcome to use this content to promote our products.
Warranty and After-Sales Support
• Products Under Warranty: For products under warranty, we will resolve any issues by choosing one of the following options:
• Calling the product in for free repair.
• Sending replacement parts for free.
• Swapping the product with a new one for free.
We reserve the right to choose the most suitable solution from these options.
• Products Not Under Warranty: For damaged products not covered by the warranty, we can assist by:
• Calling the product in for paid repair.
• Providing a quote for replacement parts.
• Offering a replacement product.
Reseller Listings
• Visibility on Our Website: While we cannot promise regional exclusivity to any of our dealers, we will publish the full list of our resellers on our website. If your company is not listed, please send us an email at wholesale@edelkrone.com to request an update.
Terms Changes and Termination
• Amendments to Terms: We reserve the right to make changes to our terms and conditions at any time. We guarantee that we will always seek mutually beneficial terms, and any changes will aim to improve the benefits for both parties.
• Right to Terminate: We recognize that our dealers have the right to stop working with us at any time, without explanation. We value our cooperation with you and will continue to work with you as long as it is beneficial for both parties. However, under no circumstances can we offer refunds; we can only offer free after-sales support for products protected under our warranty.
Contact Information
• For any questions or concerns, please contact us at wholesale@edelkrone.com.
We look forward to a successful partnership and are committed to providing you with the best products and support.